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Cleanliness Operations Specialist

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Job Description

The Stewarding Manager plays a vital role in supporting the Stewarding team, ensuring they deliver excellent guest and team member experiences.

The incumbent will be responsible for managing day-to-day operations, maintaining cleanliness standards, and overseeing the maintenance of equipment.

Key Responsibilities
  1. Manages all aspects of day-to-day operations, with an understanding of employee positions to perform duties in their absence.
  2. Ensures areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed.
  3. Orders and manages necessary supplies, including equipment, tools, and uniforms, to ensure workers have everything needed to do their jobs efficiently.
  4. Monitors the inflow of ordered materials and conducts regular inventories of china, glass, and silver items.
  5. Inspects supplies, equipment, and work areas to ensure efficient service and adherence to standards.
  6. Collaborates with all departments to ensure items required for service are available when needed.
  7. Investigates reports and follows up on employee accidents, observing compliance with company policies and procedures.
  8. Follows up on pending maintenance orders and ensures prompt repairs.
  9. Rotates new employees and trainees through the team, ensuring a smooth transition.
  10. Supervises employees' ability to follow loss prevention policies to prevent accidents and control costs.
  11. Enforces proper cleaning routines for serviceware, equipment, floors, and other areas.
  12. Ensures all food holding and transport equipment is in working order.
  13. Keeps the Stewarding Team informed of compliance regulations affecting sanitation and hygiene, both internally and locally.
  14. Provides timely updates to executives, peers, and subordinates on relevant information.
  15. Conducts and assists staff counseling and disciplinary procedures in accordance with hotel policies.
  16. Maintains grooming and appearance standards, reflecting professionalism and care throughout the team.