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Operations Director

2 months ago

Singapore TELESOURCE EXECUTIVE SEARCH PTE. LTD. Full time
Job Title: Operations Manager

At Telesource Executive Search Pte. Ltd., we are seeking an experienced Operations Manager to join our team. This role will be responsible for providing operational management to existing business partnerships with Rest of World (RoW) and delivering effective advice, guidance, and support of operational processes with partners to enhance program delivery and student experience.

Key Responsibilities:
  • Lead operational excellence for existing partnerships as part of the BAU team to enable the working model to operate effectively, while collaborating with the Academic Manager and the Quality and Progression Manager.
  • Maintain ongoing operational advice, guidance, and support of operational processes with partners to enhance program delivery and student experience, including ongoing training and refresh training for partner staff.
  • Contribute to continuous improvement of BAU operations.
  • Develop and implement plans and programs to improve operational excellence.
Partnerships, Relationship Management, and Communication:
  • Build and maintain effective working partnership relationships with partners.
  • Be the first point of contact for existing partner institutions, addressing inquiries and concerns of BAU matters.
  • Maintain a constructive relationship with partners and resolve operational issues respectfully.
  • Collaborate with partners to identify areas for program improvement.
  • Build and maintain strong and effective internal and external relationships with stakeholders to promote Study Group's profile.
Business and Data Insights, and Technology:
  • Contribute to the business performance, achieving deliverables, and monitoring partner performance.
  • Use data insights to identify trends and monitor performance.
  • Utilize technology to enable partners, their teams, and students to achieve international pathways education outcomes.
Compliance, Quality Assurance, and Progression:
  • Support the compliance, quality assurance, and progression for partner delivery.
  • Liaise with the Compliance, Quality Assurance, and Progression Associate Director on operational issues of quality assurance standards and regulatory requirements.
  • Meet with partners regularly to advise, guide, and monitor.
  • Support all aspects of partner delivery and facilitate a sound student experience and strong student outcomes.
Continuous Improvement:
  • Contribute to a culture of continuous improvement and enable identify and implement improvements across operations, systems, processes, and methodology.

The position holder must comply with, role model, and hold people accountable to Study Group policies and applicable laws, including those in relation to Workplace Health and Safety, Anti-Discrimination and Harassment, Anti-Bribery and Anti-Corruption, and those specifically relevant to the position and authority of the role.

This role requires a relevant undergraduate degree in education, business administration, or similar, and demonstrated management experience in the international or pathway, or education sector, university, or a related commercial sector. The ideal candidate will have experience of partnership relationships at senior leadership and middle management levels within organizations, good knowledge of operational frameworks, compliance needs in the partner's country, and political awareness and skilled in navigating complex organizations.

The successful candidate will have business-level language skills in English and Chinese, operational excellence skills and experience, and sound planning skills. They will be able to consult with colleagues and stakeholders, have basic project management skills, good organizational skills and time management, commercial acumen, and professional-level communication skills.

We are looking for a motivated, self-directed, and committed individual who is positive and enthusiastic, capable of understanding educational products and stakeholder needs, and has a broad knowledge of the international context of higher education and the business, government, and industry context in which students/graduates will study.