Enterprise Service Desk Manager
4 days ago
Job Summary:
We are seeking a highly skilled Enterprise Service Desk Analyst to join our team at GMP Technologies (S) Pte Ltd. As a key member of our IT support team, you will be responsible for providing exceptional customer service, managing major incidents, and ensuring timely incident resolution and request fulfillment.
Key Responsibilities:
- Manage and resolve customer complaints and issues in a timely and professional manner.
- Coordinate and collaborate with internal teams to facilitate incident resolution and request fulfillment.
- Develop and implement effective incident management processes and procedures.
- Provide comprehensive updates to stakeholders and maintain accurate logs and incident reports.
- Act as the senior on shift and ensure proper shift handovers.
Requirements:
- Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- 3 years proven experience in managing all aspects of Major Incident.
- At least 4 years of experience in telecommunications within a large-scale business environment.
- At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
- Experience with developing training programs and delivering training.
- ITIL V4 Foundation certificate and experience working with ServiceNow.
- Agile, Six Sigma or related certifications.
- Having experience in the aviation sector is beneficial.
Additional Information:
- Under 12 months contract, renewable.
- Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
How to Apply:
Please visit www.gmprecruit.com and search for Job Reference: 23981
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
Tell employers what skills you have
Service Desk Management
Aviation
Customer Support
Agile
IT-Service desk
IT-Security
Incidents Of Ownership
Security Management
Service Desk
Telecommunications
Crisis Management
ITIL
ServiceNow
Six Sigma
Incident Management
Technical Support
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