Duty Manager
3 days ago
At THE FULLERTON HOTEL, we are seeking a highly skilled and experienced Duty Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our hotel's daily activities.
Key Responsibilities:
- Supervise and coordinate the activities of the Front Office team to ensure seamless service delivery.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Ensure that all hotel facilities and services are maintained to the highest standards.
- Manage and resolve guest complaints and issues in a professional and courteous manner.
- Collaborate with other departments to ensure effective communication and coordination.
- Conduct regular audits and reviews to identify areas for improvement.
- Develop and maintain close relationships with guests and colleagues to ensure a positive and welcoming environment.
Requirements:
- Minimum 2 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office and property management systems.
- Ability to work a flexible schedule, including evenings and weekends.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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