Operational Scalability Product Lead

We are seeking an experienced professional to lead the development of operational scalability for our Regional Products, focusing on the APAC region.

This role requires strong leadership and collaboration skills, with a proven track record of goal-setting and driving team results.

The ideal candidate will have a strong product mindset, with experience in working directly with Product and Engineering teams to move impactful initiatives.

They will also have a data-driven mindset, with the ability to set targets, drive analysis, and define KPIs.

• Lead and build a high-functioning team of strong Payments Operations Product Specialists;
• Nurture and develop your team by providing hands-on guidance in the scoping and execution of project initiatives of various complexities;
• Build and establish KPIs and frameworks to ensure Product Specialists are focusing on delivering the most impactful initiatives in alignment with Product teams;
• Set strategic direction and develop the future of Payment Operations Product Scalability;
• Take ownership on driving strategic plans within your domain and accountability in their delivery, ensuring OKRs and KPIs are consistently met;
• Work closely with product, engineering and other stakeholders to manage operational impact as well as identifying opportunities to improve the customer experience through driving operational scalability;
• Influence product roadmaps to ensure consideration and action on improvement opportunities;

A bit about you:

• Seasoned leader with minimum 3+ years of experience in a leadership role;
• Proven track record of goal-setting and driving team results;
• Self-starter with a proven track record of individual ownership, problem-solving, and project execution;
• Strong project management skills with a track record of overseeing all phases of project delivery and the ability to handle multiple projects in a fast-paced environment;
• Has worked directly with Product and Engineering teams to move impactful initiatives;
• Data-driven mindset with the ability to set targets, drive analysis, and define KPIs;
• Team-builder with hands-on leadership style, dedicated to developing and empowering teams, improving procedures and processes, and building strong relationships;
• Exceptional communicator with excellent verbal and written English skills, capable of effectively communicating across different cultures and influencing stakeholders;

As a member of our team, you'll have the opportunity to make a real impact, challenge yourself, inspire others, and work globally.

• Make an Impact - You'll help to identify and automate manual processes that complicate our customers' lives, while increasing the efficiency of the whole operations organization, driving us towards Mission Zero
• Challenge Yourself - You'll be working with teams that face big challenges. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring
• Inspire Teams - You'll fuel this revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you'll use to work with product development engineers and other operational teams to help solve our customer's problems

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.