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Client Service Manager
2 months ago
At INNOQUEST DIAGNOSTICS PTE. LTD., we are seeking a highly skilled Client Service Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty.
Key Responsibilities:- Develop and maintain effective relationships with clients to ensure their needs are met and exceeded.
- Manage and resolve client complaints in a timely and professional manner.
- Collaborate with internal teams to propose and implement improvements to our service delivery.
- Ensure accurate and secure client records are maintained in compliance with regulatory requirements.
- Generate and analyze call statistics and KPIs to track team performance.
- Diploma in Business Management or equivalent discipline.
- Minimum 2-3 years of relevant work experience in a supervisory role or similar capacity in the medical laboratory or healthcare industry.
- Strong leadership, work professionalism, organizational, and problem-solving skills.
- Excellent interpersonal and communication skills, with a good command of written and spoken English.
- Proficient in MS Office applications and hands-on experience in CRM systems.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
