Exceptional Customer Experience Representative
1 week ago
As a key member of our customer service team, you will be responsible for providing exceptional support to our customers. Your primary duties will include handling administrative tasks, such as email correspondence and digital directory updates, as well as roaming the mall to ensure common areas and retail spaces are well maintained.
Additionally, you will provide timely and accurate clarification and advice to enquiries from the public, handle customers' feedback and complaints, and perform paging and in-house announcements based on standard guidelines.
- Handle administrative duties including but not limited to email correspondence with tenants, website and digital directory uploads and updates of Marcom tenant contacts
- Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments.
- Provide timely and accurate clarification and advice to enquiries from the public.
- Handling of customers' feedback and complaints.
- Perform paging and in-house announcement based on the standard guidelines.
- Receiving in-coming calls and making out-going calls.
- Handling and administering of lost and found items.
- Assist in the execution of the mall's promotions and events.
- Upsell the loyalty program and e voucher.
- Introduce to the public CapitaLand's enhanced customer service through digital solutions eg Gift-With-Purchase, applications and eCapitaVoucher.
- Mall round duties for in-mall Marketing Communication facilities inspection.
- Educate mall retailers on e voucher acceptance.
- Managing partners' loyal programme redemptions.
Requirements:
- GCE'O' Levels and above.
- Preferably with 1 or 2 years' working experience in similar capacity.
- A team player and possess a pleasant disposition.
- High self-initiative and attentive to details.
- Required to work on 6 days rotating shifts including weekends and Public Holidays.
- Must be computer literate, customer oriented with good communication and interpersonal skills.
Benefits:
- Comprehensive medical coverage.
- Training and development opportunities.
- Subsidised rates at serviced residences.
- Strong advocate of staff volunteerism.
- Wellness programmes.
Closing Statement: We advocate fair employment practices, recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
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