Senior Director of Academic Operations

4 days ago

Singapore beBeeTransformation Full time $90,000 - $120,000

Key responsibilities include overseeing the planning, organization and execution of examinations – semester, centralized and decentralized, as well as special terms. This involves coordination with various stakeholders, timetabling of examinations, management of examiners and invigilators, planning of invigilation duties, venue planning and resourcing, incident management during examinations and arrangement of approved tailored examination accommodation for students with special educational needs.


The Senior Assistant Director will spearhead the review and update of processes, policies, procedures and regulations for the conduct of examinations. They will engage with stakeholders, respond to public queries and critical issues raised by schools, and make critical decisions during operational disruptions, incidents in examinations or reputational risks that impact the university.


This role also involves strategic planning of digital assessment transformation requirements, capacity-building and stakeholder engagement. The Senior Assistant Director will coordinate with stakeholders, infrastructure and connectivity readiness for e-assessment and e-examinations, reviewing processes, policies, procedures and regulations for the conduct of e-examinations with alignment for e-assessment.


Additionally, the Senior Assistant Director oversees process automation, system development, and implementation of examination scheduling systems and other technology-enabled process automation using new technologies such as AI and RPA. They will work closely with project teams in enhancement, testing, and implementation, documenting functional and non-functional requirements with integration with existing systems.


The position also involves managing and coordinating budget projection and management at the Office of Academic Services level. The Senior Assistant Director represents the Office in overseeing university-wide and office-specific academic governance and compliance, assisting the Director in leading and/or coordinating cross-team ad-hoc/special projects.


To be successful in this role, you will require a Bachelor's degree from a recognized university, along with 10 years of supervisory and administrative experience preferably in the tertiary education sector. Experience and knowledge in academic services, exam management, audit and governance, stakeholder engagement, digital transformation, event management, and/or central administration would be advantageous.


You will need to possess purpose-driven leadership with excellent people management skills and a strong student-centric mindset. You should also be highly analytical and organized, with a strong orientation in efficiency, user experience, and governance. A strong team player with excellent interpersonal, communication, and stakeholder engagement skills is essential. Additionally, you should be highly agile, with a growth mindset, high resilience, and adaptability to new situations. Meticulous attention to detail in planning and execution is crucial, as well as proficiency in the use of IT applications, new technologies, and data analytics/visualisation.

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