Strategic Service Delivery Manager

6 days ago


Singapore AGS INTEGRATION PTE. LTD. Full time

About the Role

AGS Integration PTE. LTD. is seeking a highly skilled and experienced Strategic Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our customers.

Key Responsibilities

• Handle inbound and outbound calls, including registration and customer service

• Coordinate defect reporting, complaints, queries, and suggestions received from customers

• Perform data entry and card programming tasks

• Prepare monthly and ad-hoc service reports

• Check daily reports for system enhancements and implement necessary changes

• Deal with customer calls and messages, gather feedback, and implement interventions to enhance service quality

• Record and track customer feedback in the system daily

• Manage system implementation, including user sign-up, document gathering, and basic troubleshooting

• Oversee manpower scheduling and daily attendance

• Deploy new candidates, source from various platforms, arrange interviews, and ensure seamless onboarding

• Update leave applications in the system

• Ensure timely and effective delivery of frontline services to customers

• Coordinate social and recreational activities to promote teamwork and company culture

• Manage all office administration matters, including facilities management, procurement, replenishment of office supplies, and courier services

Requirements

Bachelor's degree in Administration or HR, or equivalent experience

At least 2 years of experience in customer service and system implementation

Experience in deployment for security manpower

Working experience in an HR role

Excellent verbal and written communication skills

Strong interpersonal skills and ability to work effectively in a team

Proficiency in Microsoft Office suite

Salary and Benefits

The estimated salary for this role is SGD 6,500 - SGD 8,000 per month, depending on experience and qualifications

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off

Why Join Us?

As a Strategic Service Delivery Manager at AGS Integration PTE. LTD., you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our organization

We value diversity, equity, and inclusion, and are committed to creating a positive and supportive work environment



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