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Global Client Service Manager

2 weeks ago

Singapore Capital Group Full time
Job Overview

We are seeking a highly skilled and experienced Senior Operations Analyst to join our team at Capital Group. In this role, you will be responsible for delivering exceptional client experience through the full lifecycle execution of client transition activities and operational servicing needs.

You will collaborate with stakeholders from internal teams across Capital Group and external parties to manage work in a manner that demonstrates advocacy for both clients and Capital Group.

This is an exciting opportunity to leverage your analytical and problem-solving skills, as well as your ability to think critically and make sound decisions.

About the Role
  • Lead full lifecycle execution and implementation of client transition activities
  • Deliver market-leading client experience by autonomously executing complex activities, ad-hoc and ongoing client operational servicing needs
  • Leverage best practices and knowledge/experience to identify and drive solutions for issues autonomously
  • Proactively identify when to escalate higher complexity items and issues to more senior team members and engage with them to solution and/or address
Requirements
  • Broad working knowledge of functional responsibilities and interdependencies with various business partners to direct questions, tasks
  • General knowledge of team responsibilities, procedures, and controls to effectively fulfill role responsibilities and deliver client-centric outcomes
  • Demonstrates intellectual curiosity, analytical and critical thinking, problem-solving skills, conflict resolution skills and capability for nimble learning
  • Strong project management skills and capabilities, and organizational skills
  • Able to collaborate and develop/maintain working relationships with various levels of stakeholders, inside and outside the organization
Benefits
  • Competitive base salary and annual performance bonus
  • Profitability bonus
  • Retirement plan where Capital contributes 15% of eligible earnings

At Capital Group, we are committed to creating an inclusive environment that values diversity and promotes equal opportunities for all employees.