Retail Coffee Team Lead

3 weeks ago


Singapore Papa Palheta Pte Ltd Full time
Job Summary

Papa Palheta Pte Ltd is seeking a highly motivated and experienced Retail Coffee Supervisor to join our team. As a key member of our retail operations team, you will be responsible for driving the success of our retail concept store and providing exceptional customer service.

Key Responsibilities
  • Store Operations Management: Manage the front-of-house retail operations of our assigned outlet(s), ensuring a high standard of service is provided at all times.
  • Visual Merchandising and Store Maintenance: Maintain the look-and-feel of the shop through visual merchandising and daily housekeeping, ensuring a clean and welcoming environment for customers.
  • Customer Service and Feedback: Handle all customer queries and feedback in a professional and timely manner, providing recommendations for home brewers from our range of coffee and equipment.
  • Inventory Management: Manage store inventory and arrange for stock replenishment, tracking and monitoring inventory levels to ensure accuracy in monthly stock take.
  • Product Training and Development: Participate in regular product trainings and/or workshops to stay up-to-date on the latest coffee trends and brewing techniques.
  • Team Collaboration: Work closely with the product team to provide recommendations for home brewers and assist with any other duties as required by the supervisor.
Requirements
  • Language Proficiency: Able to speak fluent English and/or communicate confidently with a diverse group of people.
  • Coffee Knowledge: Keen interest in specialty coffee and brewing equipment.
  • Service Orientation: Service oriented and a team player, with a strong focus on delivering exceptional customer service.
  • Availability: 5-day work week including weekends and public holidays.
Benefits
  • Competitive Salary: Salary range: S$1,800 to S$2,400 per month.
  • Employee Benefits: Birthday Leave + Annual Leave (starting from 14 days), Sick Leave + Medical consultation reimbursement, Staff Meal upon completion of Full Shift, Complimentary non-alcoholic drinks, Family & friends discount on food & beverage.


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