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Digital Growth Strategist

3 weeks ago

Singapore beBeeDigitalGrowth Full time $90,000 - $120,000

Job Overview

  • We are seeking a Digital Growth Strategist to join our team. The ideal candidate will have a proven track record of driving business growth through strategic initiatives and feature developments.

Key Responsibilities:

  • Develop and implement strategic plans to drive digital growth, including identifying opportunities for improvement and optimizing existing processes.
  • Collaborate with cross-functional teams to design and launch new features and capabilities that enhance the customer experience.
  • Analyze platform performance data to identify areas for improvement and develop recommendations for optimization.
  • Work with stakeholders to prioritize projects and allocate resources effectively.
  • Ensure seamless execution of projects, from planning to launch, by coordinating with various teams and stakeholders.
  • Evaluate end-to-end customer experiences across multiple channels and touch points, providing actionable insights for process improvement.
  • Identify and troubleshoot platform issues, providing clear and timely root cause analysis to support customer service teams.
  • Develop business cases to obtain buy-in for projects, using data-driven arguments to persuade stakeholders.
  • Possess strong analytical skills, with the ability to evaluate complex problems, provide system behavior perspectives, and design process models.
  • Maintain accurate records of test results and documentation, ensuring timely sign-offs on implementations.
  • Proven ability to facilitate effective communication among teams, ensuring alignment on project goals and timelines.
  • Deliver high-quality work products, with attention to detail and accuracy.
  • Provide exceptional customer service, resolving disputes and issues in a timely and professional manner.

Requirements

  • Skills: Digital growth strategy, platform development, analytics, problem-solving, facilitation, communication, customer service.
  • Qualifications: Bachelor's degree in Business Administration, Computer Science, or related field. Proven experience in digital growth strategy and platform development.

Benefits

  • Ongoing training and development opportunities.
  • Competitive salary and benefits package.
  • Opportunities for career advancement within the company.

What We Offer

  • A dynamic and supportive work environment.
  • The opportunity to work on challenging projects and make a meaningful impact on the business.
  • Collaborative teams and open communication.