Strategic Leadership for Operational Excellence

Senior Operations and Controls Leader

This role is responsible for leading strategic initiatives in ICM KYC and CAD capabilities, driving process streamlining and operating efficiency, and partnering with management teams to execute successful solutions. The ideal candidate will have a strong background in KYC operations, risk management, and change execution.

• Drive progress of various strategic initiatives linked to ICM KYC and broader CAD capabilities
• Support management teams in driving successful solution executions to address challenges around process streamlining / operating efficiency / policy execution
• Work with capability lead in addressing risk and control topics including solution framing and execution governance, and risk mitigation/ closure plans
• Close partnership with ICM KYC Regional leads to drive execution of changes as part of strategic initiatives across production teams
• Engage with ERT and ICM NFRM teams to frame and deliver effective solutions that balance operating efficiency and client experience improvement with compliance needs
• Continually review processes linked to ICM KYC and identify opportunities for optimization of existing KYC processes without compromising control/ quality standards
• Contribute to and execute aspects of ICM KYC strategy including aspects of location strategy execution, operating model changes and team enablement and support for Transformation
• Influence strong risk and control culture within India ICM KYC teams
• Partner with global transformation teams in supporting landing, smooth operationalization and benefit realization of transformation changes for ICM KYC driven globally
• Build partnerships at senior levels with key stakeholders in ICM KYC, Global CAD organization and in ICM business
• Proactively scan external and peer bank landscapes for industry best practices and innovation ideas that are candidates for adoption- and engage with global teams to validate feasibility and benefit cases of any such ideas

• Minimum 12 years' experience in KYC Operations in the Banking/Finance industry of which at least 3 years should be in a lead role managing global initiatives
• Experience in driving change and transformation initiatives in KYC with clear outcomes/contributions
• Experience in KYC/Client onboarding space in banks of similar size with direct knowledge /involvement of KYC review processes in Corporate and Investment Banking
• Minimum a bachelor's degree
• Significant experience in supporting/ partnering with CB & IB businesses with broad understanding of Correspondent banking and trade finance business product and service offerings
• Experience in addressing Risk & Control topics particularly around Non-Financial Risk management
• Thought leadership around KYC challenges with ability to suggest ideas for improvement
• Change execution skills with ability to translate strategy into execution excellence
• Understanding of end-to-end client lifecycle management processes and broader financial crime risk prevention frameworks
• Experience in working with remote teams and matrixed organizations and delivering successfully on project initiatives
• Attention to detail with strong data interpretation and analysis skills
• Communication skills and proficient in Office applications
• Collaborative and able to generate trust and partnership from senior/peer level stakeholders
• Proven ability to be able to build on and maintain key business partner relationships, able to assimilate other stakeholders' perspectives
• Organization skills and adept at balancing multiple dynamic priorities
• Analytical/problem solving ability and able to take problem statements and targets and structuring a path towards the goal

• Flexible working arrangements
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Virtual doctor consultation services

The role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.