Operational Branch Manager

1 week ago


Singapore beBeeCustomer Full time $4,000 - $6,000

Job Title: Branch Operations Manager

This role involves working closely with management to develop and enhance operational processes and workflows, ensuring a smooth functioning of all branch activities. Maintaining safety and cleanliness standards set by management is also a priority.

  • Maintain exceptional customer service standards and oversee staff to achieve sales targets.
  • Nurture relationships with clients and customers to improve the presence and reputation of the branch.
  • Manage service crew duty rosters and performance, as well as develop training plans to ensure service excellence.

Key Responsibilities:

  • Support management in developing and strengthening operational processes and workflows.
  • Maintain safety and cleanliness standards set by management.
  • Review daily operational process flow, summarize key results, and provide feedback and improvement plans.
  • Ensure customer satisfaction and manage customer experience and expectations, attending to and resolving customer complaints and service requests.

Requirements:

  • A minimum of 3 years of experience in a similar role or in hospitality or customer-oriented job in front-line capacity.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with children, parents, and team members.
  • Ability to work independently and under tight deadlines in a fast-paced environment.

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