Branch Operations Executive

2 weeks ago

Singapore RHB Bank Singapore Full time $60,000 - $120,000 per year
  • Primary Objective
  • Support Branch Operations Manager in daily operations of the branch, ensuring operational efficiency, compliance with regulations, and overall branch performance.
  • Deliver exceptional customer service at Branches in accordance to internal service and operational guidelines
  • Participate in implementation of any sales and service initiatives to drive business growth (e.g. Referrals, Introduction of Product Solutions to target segment, product campaigns, etc.)

Key Responsibilities

Branch Operations

Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities: Verify customer's identification and ensure proper authorization and documentation for any transaction requests Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening Maintain accurate records and documentation for all transactions Any other activities prescribed in the Branch Operational Manual Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained

Customer Service Management

Greet and assist customers with their inquiries and transactions. Provide accurate and prompt information about products and services offered by RHB Support implementation of customer service initiatives within the Branch Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies

Regulatory Compliance and Risk Management

Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

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