
Manage Banking Services
2 weeks ago
Job Title: Customer Complaints Resolution Specialist
The ideal candidate will possess exceptional customer service skills and be responsible for managing and resolving complaints related to banking services, credit cards, and servicing issues.
- Main Responsibilities:
- Receive, investigate, and resolve customer complaints in a timely manner
- Engage with customers through various channels to gather information and provide solutions
- Prepare detailed reports on complaint trends and resolution outcomes
- Collaborate with internal departments to address systemic issues and implement corrective actions
- Contribute to the development of policies and procedures aimed at improving the complaints handling process
Requirements:
- Minimum Diploma holder with experience in customer service or a related field
- Strong analytical skills with ability to analyze complex issues
- Excellent communication and interpersonal skills
- Customer-centric mindset with passion for delivering exceptional service
- Proficiency in report writing and data analysis
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