Banking Customer Service Representative
5 days ago
We are seeking a skilled and enthusiastic customer service representative to join our team.
About the Role- Handle inbound calls for account servicing, campaigns, product enquiries and help desk enquiries.
- Fulfillment follow through on case handling and with customers;
- Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of information.
- Degree/ Diploma in any discipline.
- Fresh graduates are encouraged to apply.
- Possess a positive mindset with a can-do attitude and passion to deliver quality customer service.
- Possess good command of written and spoken English.
- Good analytical skills; passion for working and is good in working with numbers.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
- Proficient in PC skills including MS Office applications.
- Ability to work on staggered/rotational shifts including weekends and public holidays to support 24x7 contact centre service operations.
- Initial 6 - 7 weeks training programme whereby you will be required to pass an on-the-job training, role-play, theory assessment (on different banking products/services/CRM system usage/business processes) in order to be posted to your work teams.
- Minimum attendance required (95%) in order to pass the training programme.
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