Customer Service Representative

1 week ago

Singapore beBeeCustomerService Full time $3,800
Customer Service Representative

Role Summary:

We are seeking a customer-focused and experienced customer service representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Job Description:
  • Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
  • Ability to understand customers' needs and provide appropriate solutions and attention.
  • Identify cross-sell opportunities during customer interaction.
  • Consistently deliver quality service to our customers to achieve total customer satisfaction.
  • Solicit customers feedback and identify problem trends for improvement actions.
Requirements:
  • Min. Diploma and above
  • Experienced in call center settings / customer service experience
  • Experienced in banking sectors

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should be able to maintain confidentiality, handle multiple priorities, and meet deadlines while ensuring high-quality customer service delivery.

Benefits:
  • Competitive salary package
  • Opportunities for professional growth and development
  • Work-life balance

How To Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application along with your updated resume and a cover letter outlining your qualifications and experience.

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