Digital Healthcare Services Support Specialist

2 weeks ago

Singapore beBeeOperations Full time $40,000 - $80,000
Job Title: Healthcare Operations SpecialistWe are seeking a skilled Healthcare Operations Specialist to support the delivery of digital healthcare services. This role involves providing operational and administrative support to ensure seamless execution, fostering collaboration across teams, managing service escalations, and contributing to project management activities.Responsibilities include:
  • Providing day-to-day operational and administrative support for smooth service delivery.
  • Fostering effective collaboration across internal teams, clinics, departments, and service providers.
  • Managing service escalations by investigating issues, providing timely resolutions, and reporting findings to relevant stakeholders.
  • Supporting project management activities, including designing user journeys, developing test cases, and conducting comprehensive end-to-end testing.
  • Identifying opportunities for process improvements and system enhancements to boost operational efficiency and enhance customer satisfaction.
  • Contributing to the development and execution of marketing strategies to drive adoption of digital platforms.
  • Assisting in partner engagement efforts, including deal negotiations, onboarding, renewals, training, and implementation support.
  • Providing training and ongoing support to clinic staff, and stepping in to perform clinic duties when required.
Requirements:
  • Diploma in any discipline, preferably with prior experience in healthcare operations, digital transformation projects, or service delivery roles.
  • Strong analytical and problem-solving skills, with the ability to work independently and take initiative.
  • Proficient in project coordination and user acceptance testing (UAT); experience with digital platforms is an advantage.
  • Excellent communication and stakeholder management skills.
  • Comfortable with cross-functional collaboration and multitasking in a fast-paced environment.
  • Detail-oriented with a continuous improvement mindset.

Please note that only shortlisted candidates will be notified. For more information, please visit our website.

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