
Automotive Service Coordinator
5 days ago
Job Overview
The Service Coordinator is a pivotal role within our organization, responsible for delivering exceptional customer experiences while ensuring timely and accurate diagnostics and repairs.
Key Responsibilities:
- Attend to customer concerns and document vehicle issues
- Provide transparent explanations of recommended services and repairs
- Coordinate service appointments and manage workflow efficiently
- Collaborate with technicians to ensure prompt diagnostics and repairs
- Keep customers informed about their vehicle's status throughout the service process
- Review services and repairs with customers to ensure satisfaction
- Process service orders, invoices, and payments accurately
- Maintain detailed records of services performed and parts utilized
Requirements:
- Relevant experience in the Automotive Industry or equivalent technical knowledge
- Class 3 Singapore Driving License
- Strong attention to detail and commitment to customer service excellence
- Knowledge of automotive repair and maintenance principles
- Ability to adapt to changing technologies and industry trends
- Excellent organizational, multitasking, and communication skills
Skills:
- Customer Service Delivery
- Administrative Support
- Automotive Repair Knowledge
- Vehicle Operations
- Driving Safety
- Customer Satisfaction Metrics
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