Automotive Service Coordinator

5 days ago


Singapore beBeeService Full time $60,000 - $80,000

Job Overview

The Service Coordinator is a pivotal role within our organization, responsible for delivering exceptional customer experiences while ensuring timely and accurate diagnostics and repairs.

Key Responsibilities:

  • Attend to customer concerns and document vehicle issues
  • Provide transparent explanations of recommended services and repairs
  • Coordinate service appointments and manage workflow efficiently
  • Collaborate with technicians to ensure prompt diagnostics and repairs
  • Keep customers informed about their vehicle's status throughout the service process
  • Review services and repairs with customers to ensure satisfaction
  • Process service orders, invoices, and payments accurately
  • Maintain detailed records of services performed and parts utilized

Requirements:

  • Relevant experience in the Automotive Industry or equivalent technical knowledge
  • Class 3 Singapore Driving License
  • Strong attention to detail and commitment to customer service excellence
  • Knowledge of automotive repair and maintenance principles
  • Ability to adapt to changing technologies and industry trends
  • Excellent organizational, multitasking, and communication skills

Skills:

  • Customer Service Delivery
  • Administrative Support
  • Automotive Repair Knowledge
  • Vehicle Operations
  • Driving Safety
  • Customer Satisfaction Metrics


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