Service Coordinator

6 days ago

Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

Our Client in the Automotive Industry is looking for a Service Coordinator to join them.

**Position: Service Coordinator (Automotive)**

**Salary**: $2,200 - $2,800 + OT

Location: West

Working Hours / Days: 8.30am - 6.00pm (Mon - Thurs) / 8.30am - 5.30pm (Fri) / 8.30am -12.30pm (Alt Sat Off)

**Responsibilities**:

- Knows and applies the service process steps and knows all organisational interfaces and structures
- Knows the relevant KPIs for his or her target achievement
- Ensures the smooth cooperation between all interfaces
- Supports the Service Advisor with acquisition activities and marketing campaigns
- Conducts follow up calls
- Promotes the whole range of vehicle parts and accessories
- Calling customer for appointment when receive tele-service tickets and close up the ticket once completed
- Handle PDI post-delivery issues
- Calling customer for back order parts and book them in accordingly
- Receives the customer demands regarding workshop appointments, customer complaints and price enquiries
- Makes sure that all customer data are updated
- Organise and prepares the customer appointments for the Service Advisors
- Estimates costs and time for work to be carried out and informs the customer continuous to ensure smooth delivery of the vehicles
- Supports the Service Advisors in the settlement of accident claims
- Coordinates replacement vehicles for customers (if desired)
- Generates and hands over the customer invoice to the Service Advisor
- General administration of all customer-related data and affairs
- Ensures a professional and individual customer care
- Observes the regulations regarding order and cleanliness
- Greeter during peak hours
- Assist Service Receptionist on incoming phone calls for Sales, Marketing and Aftersales Department by taking down messages and ensure follow-ups are done by respective personnel
- Stand-in as Service Advisor on Saturday duty and whenever there is a need to do so

**Requirements**:

- At least 2 years of relevant working experience or customer facing / handling experience
- Minimum Diploma and above
- Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrated ability to work with diverse people groups
- Able to handle stress and a good team-player
- Comfortable to commit to weekends and OT
- Polished, articulate and well-presented individual with excellent communication skills
- Prior experience in the Automotive, Aviation, Retail Sales or Service industry will be an added advantage
- Positive attitude and commitment to adhere to and administer company policies, procedures and standards

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement

Lionel Wang

Dynamic Human Capital Pte Ltd

Registration Number: R22109915

EA License: 12C6253

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