Senior IT Executive
4 weeks ago
The Singapore Institute of Technology (SIT) is seeking a highly skilled and experienced Senior IT Executive to join our Communications and Information Technology (CIT) division. The successful candidate will be responsible for providing administrative and technical support to the Academic IT requirement, including the maintenance of computer labs and software.
Key Responsibilities:- Provide administrative and technical support for Windows, Mac, Android, and iOS devices and software.
- Facilitate IT equipment, services, and software implementations.
- Develop and maintain comprehensive documentation on operations, installation, deployment, training, and inventory checklists.
- Manage hardware inventory and software licensing allocations, including software media, hardware, IT accessories, and supplies.
- Work with IT teams and other division staff to coordinate projects, manage capacity, and optimize IT equipment performance, reliability, and efficiency.
- Oversee timely delivery of quality technical support service to staff and students.
- Communicate effectively with staff and students to assess support needs, assist in identifying technology needs, and respond to customer service concerns.
- Develop and maintain procedures related to monitoring, tracking, and coordination of helpdesk and end-user computing support activities.
- Provide assistance to SIT staff with their EUC equipment according to the SLA.
- Assist with the purchase of software, hardware, accessories, and supplies.
- Undertake projects to implement CIT/EUC-related projects.
- Diploma holder with 3 to 5 years of working experience in a similar capacity.
- Proficient in Microsoft Windows 10 and MAC OS; knowledge of Linux OS, iOS, and Android mobile devices support is an added advantage.
- Experience in maintenance of computer infrastructure, including the installation and optimization of operating systems and software.
- Experience in supervising technical support staff to assist in the maintenance of computer infrastructure is preferred.
- Proactive and able to work independently and collaboratively with colleagues, end-users, and external vendors.
- Ability to work on multiple projects with multiple deliverables, with experience in project management, systems change management, outsourcing management, planning, and administrative skills.
- Good analytical, written, and verbal communication skills, including the ability to effectively communicate technical information to non-technical users.
- Good customer-service skills required.
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