Residential Operations Coordinator

5 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

Nanyang Technological University (NTU) is a leading research-intensive university in Singapore. The Office of Campus Housing (OCH) serves to provide an optimal on-campus living environment for students and faculty. As a Customer Service and Facilities Specialist, you will play a key role in ensuring the satisfaction of our residents.

Job Summary

As a Customer Service and Facilities Specialist, you will be responsible for managing and resolving residents' requests and complaints, coordinating daily inspections of OCH managed spaces, and overseeing service delivery. You will work closely with internal and external stakeholders to ensure that our residents receive the highest level of service.

Key Responsibilities
  • Manage and resolve residents' requests and complaints in a timely and professional manner
  • Coordinate daily inspections of OCH managed spaces to ensure a safe and secure living environment
  • Oversee service delivery and ensure compliance with contractual obligations
  • Collaborate with internal and external stakeholders to resolve issues and improve service delivery
Requirements

We are looking for an individual with a strong passion for delivering exceptional customer service and a minimum of 1 year of relevant working experience in residential management, customer service, or facilities management. Experience in student hostels, staff housing, or hospitality services would be advantageous.



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