Residential Operations Coordinator

1 week ago


Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time
About Us

Nanyang Technology University's Office of Campus Housing (OCH) serves to make NTU the university with the best-in-class campus for learning, working, and living. We strive to provide an optimal on-campus living environment for students and faculty to excel in their pursuits.

Our Vision

We are committed to delivering exceptional service to residents, athletes, and users of sports & recreation facilities on campus. Our aim is to create a holistic experience that fosters growth and excellence in customer relationship management and/or facilities & contracts management within the department.

About the Position

We are looking for an individual with a strong passion for delivering exceptional service and a minimum of 1 year of relevant working experience in residential management/services, customer service/relationship management, or facilities/property management. Experience in student hostels, staff housing, or hospitality services would be beneficial for this role.

Responsibilities:
  • Ensure the safety, security, and livability of OCH managed spaces/rooms through daily inspections.
  • Manage and resolve residents' requests, feedback, and complaints via various channels.
  • Prepare and process work requisitions and purchase orders for maintenance and improvement works.
  • Plan and prepare advisories for residents on scheduled maintenance and unscheduled works.
  • Implement preventive maintenance schedules and take prompt corrective actions.
  • Oversee service delivery and ensure compliance with contractual obligations by vendors.
  • Develop specifications and requirements for procuring necessary goods and services for housing operations.
  • Manage the key system, including monthly key audits.
  • Maintain a library of best-practice templates for effective communication with residents.
  • Conduct regular inventory audits and manage the disposal of inventory and assets.
  • Update and maintain detailed records for administrative and operational requirements.


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