Aviation Sales and Service Expert
3 days ago
About Us:
MCi Career Services is a leading provider of career services and recruitment solutions. We are dedicated to helping individuals find meaningful and fulfilling careers in the aviation industry.
Job Summary:
This is an exciting opportunity to join our team as an Aviation Sales and Service Expert. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Main Responsibilities:
- Provide exceptional customer service and support to clients
- Assist in administration of cargo bookings, e.g., loading flight reservations into the system/template and ensuring all data are accurately updated
- Interface with multiple parties including customers, warehouse, carriers, customs, etc., on shipment requirements
- Track and monitor shipment status and inform customers accordingly
- Maintain good relationships with customers and handle their enquiries in a timely manner
- Work closely with the Billing Team to provide accurate data for invoicing
Requirements:
- At least 1 year of working experience in the related field, e.g., airfreight customer service, co-loading, etc.
- Familiar with CCN system and proficient in MS Office and Excel
- Good communication skills and customer service-oriented
- Flexible/adaptive to changes and meticulous to details
- Able to work independently with minimum supervision
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