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Enterprise Client Service Representative

3 weeks ago

Singapore beBeeCustomer Full time $4,000 - $8,000

**Job Title:** Enterprise Client Service Representative

We are seeking a highly skilled and experienced Client Service Representative to join our team. As an Enterprise Client Service Representative, you will be responsible for delivering exceptional service to our enterprise-level clients.

Key Responsibilities:
  • Client Support: Provide timely and effective support to our enterprise clients, addressing their inquiries and resolving any issues that may arise.
  • Escalation Management: Manage and resolve escalated queries from business customers through various channels, including phone, chat, and email.
  • Collaboration: Collaborate closely with internal teams, including legal, billing, and operations, to effectively address complex customer issues and ensure timely resolutions.
  • Problem Resolution: Track all customer interactions diligently and ensure that problems are resolved within established service-level agreements (SLAs).
Requirements:
  • Experience: 3-4+ years of experience in specialized customer support, preferably in a B2B setting within a SaaS or enterprise software environment.
  • Skills: Proficiency in managing escalations, maintaining strong relationships with business customers, and achieving high CSAT (>90%) and QA scores in B2B environments.
  • Communication: Excellent communication and problem-solving skills, with the ability to handle a substantial volume of calls and emails daily.
Benefits:
  • Remote Work: Opportunity to work remotely alongside a diverse team, offering chances for personal and professional growth.
  • Supportive Environment: Our supportive environment encourages you to develop new skills and explore various areas of the business, contributing to your overall career advancement.