Technical Support and Operations Specialist

7 days ago

Singapore beBeeCustomerSupport Full time $4,000 - $6,000
Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our growing team in APAC. This role is crucial in delivering world-class customer support to our clients.

You will be responsible for troubleshooting issues, instructing and teaching product functionality, and strategizing to maximize our customers' Return of Investment.

This specialist will work directly with hospitality operators across the globe, employing their experience responding to tickets, answering phone calls, and creating tailored product strategies to assist our clients in a thoughtful manner.

The ideal candidate will approach their work with empathy, integrity, and a desire for growth – having a natural curiosity to not only ask how a feature works, but why.

Most importantly, this specialist will be motivated by our clients' happiness; providing technical and business solutions to improve retention and make their lives easier.

The shift for this role is Sunday - Thursday, 8:00 AM - 5:00 PM SGT, with daylight savings adjustments applied.

This is an opportunity to join a unique and driven team that empowers collaboration and problem-solving. We blend approaches to suit all personalities and view daily challenges as opportunities to grow as individuals.

Responsibilities:
  • Resolve customer queries by email and phone in a prompt and efficient manner
  • Allow customers to unlock maximum return on investment by providing prescriptive, thoughtful, and efficient setups and solutions
  • Maintain comprehensive knowledge of our platform across the organisation and down to individual clients
  • Document problem resolution steps across all clients
  • Prioritize issues based on customer impact
  • Learn to use multiple systems and solutions used internally and externally to log and pull relevant data and track important functions
What You'll Do:

Technical Support: Resolve customer queries by email and phone in a prompt and efficient manner

Strategic Support: Allow customers to unlock maximum return on investment by providing prescriptive, thoughtful, and efficient setups and solutions

Product Expertise: Maintain comprehensive knowledge of our platform across the organisation and down to individual clients

Documentation: Document problem resolution steps across all clients

Prioritisation: Prioritize issues based on customer impact

Process and Tooling: Learn to use multiple systems and solutions used internally and externally to log and pull relevant data and track important functions

Key Skills and Qualifications:
  • 1+ years working in a high-leverage, customer-facing support role or strategic
  • Excellent communication and problem-solving skills
  • Ability to work independently and collaboratively
  • Strong analytical and technical skills
  • Familiarity with multiple software systems and tools

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