Reservation and Service Coordinator

1 week ago


Singapore beBeeService Full time $4,500 - $5,500

Job Title: Reservation and Service Coordinator

Key Responsibilities:
  • Promote teamwork and quality service through daily communications and coordination with other departments.
  • Notify sales of any group bookings.
  • Upsell rooms where possible to maximize hotel average room rate.
Guest Experience:
  • Sell hotel products and services using up-selling, cross-selling and suggestive selling techniques.
  • Demonstrate in-depth knowledge of hotel systems and guest complaints tracking system.
  • Answer phone calls promptly and courteously.
  • Provide recommendations to guests based on their stay and preferences.
Responsible Business:
  • Make reservations accurately on the property management system.
  • Process requests for cancellations and reservation revisions.
  • Clean up new reservations by checking for duplicate bookings and processing special requests.
Requirements:
  • Minimum 2-3 years of relevant experience in reservations or front office.
  • Proficiency in the property management system is an advantage.
  • Must speak fluent English.


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