Reservations Coordinator

2 days ago

Singapore beBeeReservationService Full time $2,400 - $3,000

We are seeking a detail-oriented and customer-focused Reservations Specialist to handle reservation requests while delivering exceptional service to clients.

Key Responsibilities
  • Process and manage reservations through phone, email, or online systems.
  • Maintain accurate records of bookings, cancellations, and changes.
  • Monitor availability and optimize reservation schedules to maximize occupancy or capacity.
  • Coordinate with relevant departments to ensure smooth execution of services.
Customer Service
  • Respond promptly to customer inquiries and provide professional support.
  • Handle complaints and resolve issues effectively and efficiently.
  • Guide clients through services, offers, and on matters pertaining company/airline policy.
  • Follow up with customers to ensure satisfaction and encourage repeat business.
  • Work hand in hand with the Ground Handling Agents ensuring service quality is maintained.
Administrative & Reporting
  • Maintain customer databases and update reservation records.
  • Generate reports on reservations, sales, and customer feedback.
  • Assist in preparing promotional materials and communicating offers to clients.
Qualifications
  • ITE Certification or equivalent or higher. Qualification in related field is preferred.
  • Experience in a reservations or customer service role, preferably in the aviation industry.
  • Excellent communication skills in English. Holding ability to speak and write in more languages is a plus.
  • Proficient in reservation software and MS Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work under pressure in a fast-paced environment.

About Us: We value our customers and strive to deliver exceptional service every time.

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