Reservation Services Coordinator

1 day ago


Singapore beBeeReservations Full time

Job Title: Reservation Services Coordinator

Description:

We are seeking a highly skilled Reservation Services Coordinator to join our team. In this role, you will be responsible for processing all reservation requests, changes, and cancellations received through various channels.

As a Reservation Services Coordinator, your primary duties will include:

  • Verifying availability of room types and rates
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodating and documenting special requests
  • Answering questions about property facilities and services
  • FOLLOWING SALES TECHNIQUES TO MAXIMIZE REVENUE

In addition, you will be responsible for:

  • Inputting and accessing data in the reservation system
  • Indicating special room reservation types by inputting the correct code and rate into the reservation system
  • Escalating guest concerns according to company procedures
  • Maintaining confidentiality of proprietary information
  • Protecting company assets and guest privacy

To be successful in this role, you will need:

  • Courteous and professional communication skills
  • Ability to work accurately with attention to detail
  • Strong organizational and time management skills
  • Proficiency in using computer software applications

Benefits include:

  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • Competitive compensation package

Please note that other reasonable job duties may be requested by supervisors as needed.



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