Drive Customer Loyalty

1 week ago


Singapore beBeeCustomerExperience Full time $80,000 - $120,000
Customer Experience Manager Job Description

We are seeking a seasoned professional with a strong understanding of customer needs and motivations to join our team as a Customer Experience Manager.

In this role, you will play a pivotal part in shaping our business strategy by gaining insight into the voice and journey of our customers and delivering actionable insights about their experiences across different touchpoints.

  • Key Responsibilities:
  • • Champion customer-focused strategies to drive loyalty and satisfaction.
  • • Oversee the design, execution, and management of Net Promoter Score (NPS) programs to strengthen customer relationships.
  • • Collect, analyze, and address customer feedback to improve the overall customer experience.
  • • Spearhead NPS and transactional experience analysis to derive actionable insights and identify crucial trends.
  • • Lead and manage projects related to customer experience, ensuring timely execution and measurable results.
  • • Develop and manage internal resources to empower learning and knowledge sharing.

Requirements:

To succeed in this role, you should possess:

  • • A deep appreciation for research and data.
  • • Strong analytical skills and business judgment to identify key insights through various data sources.
  • • Excellent communication and stakeholder management skills.
  • • Ability to think quickly and confidently manage multiple priorities.
  • • Proven track record of delivering executive-level reporting on NPS trends and business impact.

Benefits:

This role offers a unique opportunity to make a meaningful impact on our business while working collaboratively with different teams. If you are a driven and detail-oriented individual who is passionate about customer experience, we encourage you to apply for this exciting opportunity.



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