Front Office Department Head

3 days ago

Singapore beBeeOperations Full time $90,000 - $120,000

Job Overview:

We are seeking a seasoned Hotel Operations Manager to spearhead the success of our Front Office department. The ideal candidate will possess exceptional leadership skills, a proven track record in optimizing operational efficiency, and a deep understanding of customer satisfaction.

Key Responsibilities:

  • Develop and execute strategic plans to enhance Front Office department efficiency, profitability, and customer satisfaction.
  • Collaborate with senior management to develop short-term and long-term strategies for the department.
  • Identify areas for improvement in processes and procedures, and implement changes as needed.
  • Stay up-to-date with industry trends and guest expectations, and make recommendations to enhance our services and facilities.
  • Work closely with staff to achieve revenue goals and occupancy targets through effective yield management.
  • Ensure prompt and friendly handling of all guest calls.
  • Conduct regular inspections to maintain high standards in guest rooms, public areas, lobby, and other facilities.
  • Collaborate with outsourced security teams for efficient surveillance and incident reporting.
  • Work with Human Resources on manpower-related matters.
  • Plan for succession to ensure development of future department heads.

Requirements:

  • Diploma in any field.
  • At least 5 years of relevant experience in a similar capacity.
  • Team player with positive attitude, enthusiasm, and initiative.
  • Knowledge of Opera System is advantageous.

What We Offer:

  • Medical benefits.
  • Flexible working arrangements.
  • Birthday leave and vouchers.
  • Annual health screening.
  • Insurance coverage.

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