Global Counselling Director

4 days ago


Singapore IDP Education Limited - Singapore Branch Full time
Job Description: IDP Education Limited - Singapore Branch is seeking a highly experienced Team Lead to join our team in Australia and New Zealand. As a key member of our management team, you will be responsible for leading and developing a high-performing counselling and sales team. Your primary goal will be to achieve short-term objectives in student placement while implementing the company's long-term strategy to strengthen its market position as a leading student placement service provider.

About the Position: The successful candidate will have a proven track record of leading and developing high-performing teams. They will be responsible for fostering effective working relationships with country teams, including destination and marketing teams, to deliver optimal results. The ideal candidate will have experience in business planning, budgeting, and tracking progress, as well as exceptional problem-solving abilities and experience with CRM systems.

Key Responsibilities: Achieve targets for Leads, Applicants, and Finalised volumes by destination and intake. Ensure positive client satisfaction ratings. Meet company targets for Staff Engagement ratings. Recruit, train, and retain certified counselors, ensuring project success across the region. Develop and implement office business plans aligned with AU/NZ market needs and IDP's strategic goals. Set and track KPIs to ensure business plan alignment. Contribute to budget planning and monitor pipeline/revenue, collaborating with finance to ensure performance and corrective action.

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