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Front Office Operations Manager

2 weeks ago

Singapore IBIS SINGAPORE ON BENCOOLEN Full time

As a key member of the IBIS SINGAPORE ON BENCOOLEN team, you will play a vital role in ensuring exceptional guest experiences. The Front Office Operations Manager is responsible for providing general management support throughout the hotel at all times, monitoring guest satisfaction, service standards, security, employee activity, and physical defects with a focus on front office operations.

The ideal candidate will have a Bachelor's Degree or Diploma in Hospitality Management or equivalent and a minimum 2-3 years of relevant experience in a similar capacity. Previous experience in a leadership role is an asset, as well as a service-focused personality and strong interpersonal skills.

Key responsibilities include:

  • Leading and motivating front office teams to provide high-quality services for guests
  • Maintaining close relationships with guests throughout their stay to foster loyalty
  • Anticipating guests' needs and taking them into consideration
  • Handling guest complaints and providing rapid solutions