Customer Liaison Specialist

1 week ago

Singapore beBeeLiaison Full time $4,000 - $6,000
Job Responsibilities

The Customer Liaison Specialist will be responsible for providing exceptional customer service, addressing resident concerns, and utilizing a system to track feedback cases. This includes:

  • Issuing events and facilities booking permits as required;
  • Responding to feedback emails and phone calls in a timely manner;
  • Attending to cases on site, including house visits when necessary;
  • Providing first response support for escalated cases;
  • Communicating with external agencies regarding case details;

Key Requirements:

  • Experience in handling difficult situations;
  • Excellent interpersonal skills;
  • Ability to work effectively under pressure;
  • Strong written and verbal communication skills;
  • Must be able to attend cases on site independently;
  • Proficiency in IT systems.

About You:

  • Front Office experience is essential;
  • Excellent written and verbal communication skills;
  • Strong community outreach and customer service skills;
  • Able to work independently and as part of a team;
  • Familiarity with case management systems.

Benefits:

  • Opportunity to develop strong customer relationships;
  • Chance to work in a dynamic and supportive team environment;
  • Professional growth and development opportunities.

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