Customer Liaison Specialist

24 hours ago


Singapore beBeeCustomer Full time $90,000 - $120,000

**Job Description**

We are seeking a skilled professional to fill the role of Customer Liaison Specialist. The ideal candidate will be responsible for serving as the primary point of contact for customers, managing a portfolio of accounts, and identifying opportunities to grow existing relationships.

Main Responsibilities:

  • Act as the lead customer representative, operating as the central point of contact for all matters specific to the customers.
  • Manage a portfolio of accounts, utilizing account management processes to identify key customers and develop targeted action plans to drive growth.
  • Collaborate with the Technical Support Team to offer potential options that meet customer needs.
  • Identify opportunities with existing and new customers, updating them on service value-added offerings.
  • Develop proposals, coordinate sales processes, and ensure high customer satisfaction to build strong relationships.
  • Encourage customer loyalty through continuous support and assistance.
  • Resolve customer complaints by investigating issues with internal stakeholders and making recommendations.
  • Organize regular Service Reviews with customers and operations teams to discuss hot jobs and critical issues.
  • Understand customer vertical market needs and determine pricing and selling strategies.
  • Presents contract terms and conditions to customers.
  • Provides marketplace feedback, including competitive information and industry trends.

Requirements:**

  • Bachelor's degree in engineering or related field, with at least 2 years' relevant sales experience.
  • Knowledge in HVAC systems, chillers, airside, energy services, and building services is an advantage.
  • Ability to read, analyze, and interpret engineering documents, respond effectively to inquiries, and comprehend instructions.
  • Problem-solving skills, collecting data, establishing facts, and drawing valid conclusions.
  • Driven to delight customers with options/offerings that meet their needs.


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