Team Leadership and Management

1 week ago


Singapore AGAPE CP HOLDINGS PTE. LTD. Full time
About AGAPE CP HOLDINGS PTE. LTD.

We are a leading provider of innovative solutions in the industry, dedicated to delivering exceptional customer experiences.


Job Overview

The Customer Experience Leader will play a critical role in shaping our customer experience strategy, driving business growth, and enhancing customer satisfaction.


Key Responsibilities
  • Develop and implement operational strategies to achieve business objectives.
  • Lead and motivate a team of customer service representatives to deliver exceptional service.
  • Conduct regular performance reviews and provide coaching and training opportunities.
  • Collaborate with internal stakeholders to ensure seamless service delivery.
  • Maintain up-to-date knowledge of industry trends and best practices.

Requirements
  • Minimum Degree holder with at least 3 years of relevant experience.
  • Proven track record of successful team leadership and customer relationship management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.


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