Senior Customer Experience Director

3 days ago

Singapore beBeeCustomerExperience Full time $90,000 - $150,000

As a vital member of our customer-centric team, you will play a key role in driving satisfaction and loyalty. We are seeking an experienced Senior Customer Experience Director to oversee the day-to-day operations of our customer service function.

Key Responsibilities
  • Strategically manage workflow planning, task delegation, and performance management for the customer service team.
  • Implement and enforce industry-leading standards to enhance customer experience quality and efficiency.
  • Analyse customer feedback and data to identify areas for improvement and develop strategies to address customer needs.
  • Provide coaching and mentoring to customer service representatives, fostering a positive and collaborative team environment.
  • Collaborate with cross-functional departments to resolve complex customer inquiries and escalations.
  • Develop and monitor key performance indicators to measure the effectiveness of the customer service operation.
Requirements
  • Excellent leadership and customer-facing skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Ability to coach and mentor customer service representatives.
  • Experience working in a customer-facing environment.

This is a fantastic opportunity to contribute to delivering exceptional customer experiences.

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