Desktop Support Specialist
2 weeks ago
We are seeking a skilled Desktop Support Specialist to fill this critical role.
Key Responsibilities:- Perform troubleshooting for client platform-related problems, ensuring prompt investigation and resolution (temporary and/or permanent) of incidents escalated, with timely status updates to all relevant parties.
- Respond to and fulfill service requests related to client platforms.
- Monitor service levels, document and maintain system configurations, and provide regular reporting to stakeholders.
- Lead and participate in client platform implementation and upgrade projects.
- Conduct research and evaluation of client platform tools and technologies to support business objectives.
- Provide systems-related technical advice to customers and project teams.
- Manage client platform management systems and oversee system changes through the change request process, delivering status reports as needed.
- Execute client platform-related presales activities, including requirement gathering and infrastructure analysis.
- Gather business and/or application requirements to perform infrastructure requirement analysis and design.
- Ensure services meet defined service level agreements (SLAs); propose and implement action plans to address any gaps.
- Establish and maintain facility management standards and best practices to drive operational consistency across projects and facility management teams.
- Proven experience in desktop engineering or similar IT infrastructure roles.
- Strong understanding of client platform technologies, system administration, and troubleshooting.
- Familiarity with managing infrastructure projects, presales processes, and service level management.
- Excellent communication and customer service skills to liaise effectively with clients and project teams.
- Ability to research, evaluate, and implement new tools and technologies.
- Good documentation skills and experience with change management processes.
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