Thermo Fisher Scientific Customer Experience Expert

7 days ago


Singapore Thermo Fisher Scientific Full time
Customer Experience Specialist Role Summary

We are seeking a highly skilled and experienced Customer Experience Specialist to join our Bioproduction Team at Thermo Fisher Scientific. The ideal candidate will have a strong background in customer-facing environments, preferably in the biopharma/biotechnology industry. The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Key responsibilities include:

  • Providing exceptional customer service and support.
  • Driving order completion and facilitating seamless execution of catalog and custom orders.
  • Analyzing data, developing presentations, and supporting continuous improvement initiatives.
  • Collaborating with internal and external stakeholders to meet business objectives.

Requirements
BS/BA, or Diploma with 3+ years of customer-facing environment experience (biopharma/biotechnology industry preferred). Strong skills in communication, teamwork, organization, analysis, planning, problem-solving, and project management.

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