Strategic Customer Engagement Specialist

6 days ago


Singapore Braze Full time
Role Overview

Braze is a leading customer engagement platform that empowers businesses to build lasting connections with their customers. As a Strategic Customer Engagement Specialist, you will play a critical role in helping our clients achieve their goals through tailored solutions and expert guidance.

Job Description

We are seeking a highly skilled and experienced individual to join our APAC-based team as a Senior Solutions Consultant. In this role, you will serve as a trusted advisor to prospective customers during the sales process, providing expert guidance on Braze's capabilities and strategic value.

You will collaborate closely with internal teams, including sales, marketing, security, and product, to deliver seamless and effective customer experiences. Your responsibilities will include designing and presenting tailored solutions that demonstrate how Braze's technology meets customer needs and drives business outcomes.

As a mentor and leader, you will also be responsible for fostering the growth and development of junior Solutions Consultants on your team.

About Braze

Braze is a certified Great Place to Work in the US, UK, and Singapore, and we're recognized as one of the Best Workplaces in Europe. Our company culture is built on values of collaboration, transparency, and fun, and we offer a range of benefits to support our employees' well-being and career growth.

Key Responsibilities
  • Act as a trusted advisor to prospective customers during the sales process, providing expert guidance on Braze's capabilities and strategic value.
  • Collaborate closely with internal teams to deliver seamless and effective customer experiences.
  • Design and present tailored solutions that demonstrate how Braze's technology meets customer needs and drives business outcomes.
  • Mentor and support junior Solutions Consultants, fostering their growth and development within the team.
  • Engage in up to 50% travel to meet with clients, participate in industry events, and support sales initiatives across the APAC region.
Requirements
  • Experience selling into accounts with a sophisticated Pre-sales Consulting or Sales Engineering team.
  • Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (even just HTML).
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • A high level of intellectual curiosity, with a passion for staying up-to-date with industry trends and best practices.
What We Offer

As a Strategic Customer Engagement Specialist at Braze, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our estimated salary range for this role is $120,000 - $180,000 per annum, depending on experience and qualifications.



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