Program Manager Operations Excellence

3 weeks ago


Singapore CISCO SYSTEMS (USA) PTE. LTD. Full time

CISCO SYSTEMS (USA) PTE. LTD.

We are seeking an experienced Program Manager to drive business performance and strategy execution in our APJC CX team.

The ideal candidate will have a strong background in operations, financial management, and program management, with a minimum of 12 years of experience in creating business cases and understanding complex organizational structures.

The salary for this role is approximately $180,000 - $220,000 per year, depending on qualifications and location.

Job Description

As a Program Manager, you will be responsible for:

  • Developing and executing business strategies to drive revenue growth and improve operational efficiency
  • Managing complex projects and programs across multiple teams and stakeholders
  • Providing expert advice on financial management and operations to senior leadership
  • Maintaining strong relationships with Sales, Finance, and CX teams to ensure seamless collaboration and communication

Required Skills and Qualifications

  • Minimum 12 years of experience in operations, financial management, and program management
  • Deep understanding of Cisco's portfolio across Product and Services
  • Experience in Customer Experience, Service Delivery, and Customer Success
  • Strategic thinker with operational mindset
  • Excellent executive verbal and written communication skills
Benefits

CISCO SYSTEMS (USA) PTE. LTD. offers a comprehensive benefits package, including:

  • Competitive salary and bonuses
  • Comprehensive health insurance
  • Retirement savings plan
  • Flexible work arrangements and professional development opportunities


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