Operations Program Manager

3 days ago

Singapore DHL EXPRESS (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.


Ready to immerse yourself in the exciting world of DHL?


We are currently looking for passionate professional to join our Regional Business IT team. Join us and bring your expertise on board


As a Operations Program Manager, your role purpose is to:

  • Manage and implement specific Network Operations programs and projects, to ensure they are completed on time, within budget and to the agreed specification resulting in a positive impact on operations performance.
  • Be the regional process owner and subject matter expert providing support, training and guidance to countries on key business processes
  • Play a key role to identify, champion, develop and coordinate change requests on Ops process and operations toolkit, service quality, operational efficiency and operational cost improvement ensuring that performance meets Customer (internal and External) and Network expectations.


Key tasks include:

  • Participate in Global workgroups and Program Boards in support of the achievement of the Program’s goals
  • Gather and define business requirements including changes to current processes and applications to ensure business needs are met and enhanced.
  • Lead and manage the development of solutions that meet the Program goals and/or change requirements. This will include multiple work-streams and projects.
  • Provide specialist Ops process and Ops toolkit support and leadership to regional operations in the resolution of process, systems and service performance issues including the introduction of improved work practices
  • Contribute in the development implementation of solutions ensuring appropriate operational process review and training
  • Develop and drive the change management process with country teams to move from legacy to target operations business processes
  • Communicate, interface and work with the respective groups/ stakeholders to achieve the defined goals.
  • Develop a deployment strategy to ensure a smooth deployment to all countries
  • Set up the project and relevant project organisation with the project manager. Provide steering, direction and motivation for effective project management to ensure programs/projects are completed on time, within budget and to the agreed specifications.


Requirements:

  • Degree or equivalent, preferably in a business, engineering, transportation and/ or project management-related discipline
  • More than 5 years of experience with at least 2 years as a project manager
  • At least 2 years of industrial engineering or process engineering experience
  • Ideally previous experience gained with DHL with a comprehensive knowledge of the DHL Express network
  • Familiar with Express Global SOP process
  • Good understanding of transportation, express, import and export operations and regulations in the region
  • Preferably have worked on Automation programs (like SATS, LT1, MHS Related Experience)
  • Well-developed project/ process management, prioritising and analytical skills with strong business acumen
  • Proven ability in report writing: able to prepare analytical reports highlighting and interpreting key business information
  • Highly motivated, initiating, good team member
  • Flexibility in operating style and attitude
  • Diplomatic, tactful, patient and sensitive to cultural differences
  • Excellent communication skills in the areas of presentation, negotiating and influencing skills
  • Positive and contributory attitude, total dedication to all customers

Tell employers what skills you have

Influencing Skills
Excellent Communication Skills
Report Writing
Leadership
Analytical Skills
Change Management
Business Acumen
Industrial Engineering
Strategy
Interpreting
Program Management
Process Engineering
Project Management
Process Management
Transportation
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