Operational Excellence Manager

1 week ago


Singapore Shopee Full time

Shopee Express Singapore is seeking an experienced Operational Excellence Manager to lead the team in driving sustainable improvement of operational metrics.

About Shopee

At Shopee, we cover the operational end-to-end process, from product listing to delivery. Our Operation teams analyze and monitor operational KPIs across the region, conducting root cause analysis when performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.

Job Responsibilities
  • Responsible for Quality Assurance and Productivity Improvement in SPX Express Singapore
  • Advisor for core operations team, identifying areas of process improvements, standardization, and compliance across the operation team
  • Initiate and lead projects to achieve sustainable improvement of operational metrics
  • Partner with Business Intelligence team to design, improve, and track business KPIs, ensuring they drive the right culture and mindset in Shopee Express Singapore
  • Interface with Product management team for system enhancement requests, new features roll-out, and implementation
  • Participate in cross-functional projects as necessary
Requirements
  • Degree in Business, Supply Chain Management, Engineering, or relevant disciplines
  • Professional experience in corporate and growth strategy, consulting, or managing complex operational teams, programs, or projects
  • Strong desire to build broad capabilities in strategy, operations, data analytics, and product design in the e-commerce industry
  • Intellectual curiosity with excellent analytical and problem-solving skills
Compensation and Benefits

We offer a competitive salary range of SGD 120,000 - 180,000 per annum, depending on experience, plus benefits including medical insurance, retirement plan, and professional development opportunities.



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