AV Systems Engineer
1 month ago
Company Overview: Singtel is a premier technology services provider operating throughout the Asia Pacific region, delivering innovative consulting, digital solutions, and advanced technology services. Our mission is to leverage technology to create significant value and impact within our communities and for our partners.
Position Summary: As an AV Systems Engineer, you will play a crucial role in managing and executing large-scale audio-visual projects, ensuring high-quality deliverables that meet client specifications and adhere to established processes and standards.
Key Responsibilities:
• Conduct onsite diagnostics and collaborate with product suppliers to address technical issues related to video conferencing and audio-visual solutions.
• Provide L1, L2, and L3 troubleshooting for IT and audio-visual systems, coordinating with manufacturers for return merchandise authorizations (RMA).
• Keep stakeholders informed about troubleshooting progress and assist in the preparation for events and meetings.
• Support pre-sales activities, including site surveys and the preparation of Bills of Material (BOM) and diagrams.
• Escalate complex technical issues to the internal team or manufacturers as necessary.
• Set up and support audio-visual and video conferencing systems, collaborating with stakeholders for successful events and meetings.
• Prepare and submit essential documentation, including preventive maintenance checklists, user acceptance tests (UAT), and functional design specifications (FDS).
• Generate service reports, monthly reports, and inventory reports as required.
• Provide 24/7 on-site and off-site support in accordance with service level agreements (SLAs).
Qualifications:
• Diploma or equivalent in Engineering, IT, or Computer Science.
• Minimum of 2 years of relevant experience in the field.
• Strong written and verbal communication skills.
• Familiarity with at least two systems or manufacturers, such as Extron AV, Kramer AV, Crestron AV, Cisco collaboration, and server technologies.
• Basic understanding of IT infrastructure, including computers and server switches.
• Knowledge of video equipment and associated cables and connectors.
Our Values: At Singtel, we are guided by our core beliefs of Adventure, Excellence, Integrity, Ownership, and Unity. We seek individuals who reflect these values in their professional and personal endeavors.
Together, we strive to achieve extraordinary outcomes.
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