Systems Engineer
2 months ago
Job Summary
We are seeking a highly skilled Systems Engineer - AV Systems Specialist to join our team at Singtel. As a key member of our AV team, you will be responsible for managing and implementing large-scale AV projects with quality, within scope, and on time.
Key Responsibilities
- Perform onsite fault diagnosis and coordinate with product suppliers to resolve technical product issues related to video conferencing and audio-visual integrated solutions.
- Perform L1, L2 & L3 onsite and offsite information technology, audio-visual integrated solution, and video conferencing troubleshooting and liaise with manufacturer for return merchandise authorizations (RMA).
- Update stakeholders on troubleshooting status, preparation of setting up events, conferences, and meetings.
- Support pre-sale work, including conducting site surveys, preparing bills of material (BOM), diagrams, and other necessary documents.
- Evaluate and escalate technical issues to the internal team and/or manufacturer when the complexity of issues exceeds the team's capacity.
- Setup and support audio visual and video conference systems and work with stakeholders for events, meetings, and conferences.
- Prepare and submit necessary documents, such as preventive maintenance checklists, bills of material (BOM), user acceptance tests (UAT), factory acceptance tests (FAT), functional design specifications (FDS), and service reports.
- Provide 24/7 on-site and off-site standby according to service level agreements (SLAs).
Requirements
- ITE or Diploma in Engineering/IT/Computer Science.
- At least 2 years of relevant experience.
- Good written and verbal communication skills.
- Experience with at least two systems/manufacturers, such as Extron AV, Kramer AV, Crestron AV, Cisco collaboration, Cisco switches, servers, virtual machines (VM), etc.
- Basic knowledge of information technology (IT), including computers, servers, switches, etc.
- Basic knowledge of video equipment, video cables, and connectors.
About Us
We are a leading technology services firm operating across the Asia Pacific region. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
Our Values
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
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