AV Systems Engineer

1 month ago


Singapur, Singapore Singtel Full time

Company Overview: Singtel is a prominent technology services provider operating throughout the Asia Pacific region, delivering consulting, digital solutions, and technology innovations. We leverage technology to create significant value and impact for our communities, partners, and workforce. Our diverse team has successfully executed large-scale, mission-critical projects for various sectors in Singapore and beyond.

Position Summary: As an AV Systems Engineer, you will play a crucial role in managing and executing extensive audio-visual projects, ensuring quality delivery within defined scopes and timelines while adhering to established processes and standards that meet client expectations.

Key Responsibilities:
• Conduct on-site diagnostics and collaborate with product suppliers to address technical issues related to video conferencing and integrated audio-visual solutions.
• Provide L1, L2, and L3 troubleshooting for IT and audio-visual systems, coordinating with manufacturers for return merchandise authorizations (RMA).
• Keep stakeholders informed on troubleshooting progress and assist in preparing for events and meetings.
• Support pre-sales activities, including site surveys, and preparation of Bills of Material (BOM) and diagrams.
• Escalate complex technical issues to internal teams or manufacturers as necessary.
• Set up and support audio-visual and video conferencing systems, collaborating with stakeholders for events and meetings.
• Prepare and submit essential documentation, including preventive maintenance checklists, user acceptance tests (UAT), and functional design specifications (FDS).
• Generate service reports, monthly reports, and inventory reports as required.
• Provide 24/7 on-site and off-site standby support as per service level agreements (SLAs).

Qualifications:
• ITE or Diploma in Engineering, IT, or Computer Science.
• Minimum of 2 years of relevant experience.
• Strong written and verbal communication skills.
• Familiarity with at least two systems or manufacturers such as Extron AV, Kramer AV, Crestron AV, Cisco collaboration, and server technologies.
• Basic understanding of IT infrastructure (e.g., computers, server switches) and video equipment (e.g., televisions, projectors) along with relevant cables and connectors.

Our Values: We are guided by our AEIOU principles—Adventure, Excellence, Integrity, Ownership, and Unity—and seek individuals who reflect these values in their professional and personal lives. We are dedicated to our mission: Valuing our clients, Growing our people, and Creating our future.

Together, we achieve the extraordinary.

For more information about our company, please visit our official website.


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