Systems Engineer

4 weeks ago

Singapur, Singapore Singtel Full time
Unlock Your Potential as a Systems Engineer

NCS is a leading technology services firm that operates across the Asia Pacific region, providing consulting, digital services, and technology solutions. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.

Job Summary

We are seeking a skilled Systems Engineer to join our team. As a Systems Engineer, you will be responsible for managing and implementing large-scale AV projects with quality, within scope, and on time. You will work closely with our clients to ensure deliverables meet their requirements.

Key Responsibilities
  • Perform onsite fault diagnosis and coordinate with product suppliers to resolve technical product issues related to video conferencing and audio-visual integrated solutions.
  • Perform L1, L2 & L3 onsite and offsite information technology, audio-visual integrated solution, and video conferencing troubleshooting and liaise with manufacturer for return merchandise authorizations (RMA).
  • Update stakeholders on troubleshooting status, preparation of setting up events, conferences, and meetings.
  • Support pre-sale work, including conducting site surveys, preparing Bill of Materials (BOM), diagrams, and other necessary documents.
  • Escalate technical issues to the internal team and/or manufacturer when the complexity of issues exceeds the team's capacity.
  • Setup and support Audio Visual & Video Conference Systems and work with stakeholders for events, meetings, and conferences.
  • Prepare and submit necessary documents, including Preventive Maintenance Checklists, Bill of Materials (BOM), User Acceptance Tests (UAT), Factory Acceptance Tests (FAT), Functional Design Specifications (FDS), and other relevant documents.
  • Provide 24/7 on-site and off-site standby according to Service Level Agreements (SLAs).
Requirements
  • ITE or Diploma in Engineering, IT, or Computer Science.
  • At least 2 years of relevant experience.
  • Good written and verbal communication skills.
  • Experience with at least two systems/manufacturers, such as Extron AV, Kramer AV, Crestron AV, Cisco collaboration, Cisco Switches, Server, Virtual Machine (VM), etc.
  • Basic knowledge of Information Technology (IT) and video equipment, including computer, server, switches, television, projector, video cables, and connectors.
About Us

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

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