Customer Service and Support Specialist
4 days ago
Job Title: Customer Service and Support Specialist
">About the Role:
">We are seeking a skilled Customer Service and Support Specialist to join our team at ADEMCO (FAR EAST) PTE LTD. In this role, you will be responsible for delivering exceptional customer service and support to both internal and external customers.
">Key Responsibilities:
">- ">
- Effectively handle and manage customer feedbacks and complaints in a timely and professional manner.">
- Ensure service level delivery to meet or exceed customer expectations.">
- Assist in order processing, quotations, and fulfillments as required.">
- Collaborate with team members to achieve accurate and timely delivery of services.">
- Participate actively in customer retention programs and strategies to drive business growth.">
- Track and assist in collection of outstanding payments related to departmental income.">
- Perform ad-hoc duties such as billing and filing as necessary.">
- Carry out other duties or projects assigned by management.">
Requirements:
">- ">
- Diploma in a relevant field and 3 years of experience in a service-related industry.">
- Meticulous, organized, and an effective team player with strong communication skills.">
- Excellent command of English and Chinese, both written and spoken, to interact with clients.">
- Immediate commencement is preferred.">
- Additional requirements include proficiency in Microsoft Office Suite, particularly Excel, Word, and Salesforce.">
Benefits:
">- ">
- A competitive salary range of SGD $45,000 - $60,000 per annum, depending on experience.">
- A friendly and supportive work environment with opportunities for professional growth.">
- A comprehensive benefits package including health insurance and dental reimbursement.">
- A generous performance bonus structure to recognize individual contributions.">
- A relocation assistance package for employees who relocate from outside Singapore.">
- Up to 14 days of annual leave and public holidays.">
Location:
">This position is located in Singapore, and the ideal candidate should be willing to work in a fast-paced environment with a focus on customer satisfaction.
">Salary Range: SGD 45,000 - 60,000 per year
">Bonus Structure: Performance-based, up to 20% of annual salary
">Benefits Package: Comprehensive package including health insurance, dental reimbursement, and more
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