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Retail Banking Specialist

1 week ago

Singapore Bank of China Full time
Job Description:
About This Role

This position is responsible for handling and analyzing cases triggered by the Bank's Anti-Scam Monitoring system. The ideal candidate will have strong analytical and problem-solving skills, excellent communication skills, and the ability to work independently with minimum supervision.


Main Responsibilities:
  • Handle and analyze cases triggered by the Bank's Anti-Scam Monitoring system.
  • Perform data analysis to enhance and formulate anti-scam parameters in the system.
  • Assist in contacting customers to perform investigations and handle scam cases.
  • Assist in formulating system requirements and enhancing business processes in accordance with regulatory requirements.
  • Work closely with other departments to handle, report, and follow up on further scam-related enquiries.
  • Prepare relevant business data for regular reporting.


Requirements
  • Bachelor degree and above.
  • Relevant working experience of 1 year or more in financial industry, business analysis, product development, or financial management.


Key Competencies:
  • Good communication and coordination skills.
  • Strong relationship building and interpersonal skills.
  • Excellent oral and written communication skills in English and Mandarin to provide service to Chinese speaking customers.
  • Ability to enrich and manage data, translate insight into action.
  • Highly independent and self-motivated with a commitment to goals.